1. Bookings
Bookings are accepted on a first-come, first served basis and must be accompanied by full payment at the start of term. Swimmers will not be permitted to participate in any swimming lessons until the fees are paid in full. Any bookings received without payment will not be deemed valid until payment is received in full.
2. Payment
Payment is made on receipt of an invoice at the termly session rates published. All charges include VAT at 20%. CCE Ltd. VAT No. 887310111. Payment terms are 7 days from the date of invoice. If payment is not received, Churcher’s College Swim School have the right to terminate the booking. Fees are non-refundable and non-transferable.
3. Cancellation by Churcher’s College Swim School
Should it be necessary for Churcher’s College Swim School to cancel a session, we will either offer a credit or an alternative session. For matters within our control, we will give one week’s notice of cancellation. If a swimming teacher is unable to attend due to sickness or unforeseen circumstances, Churcher’s College Swim School will endeavour to provide a cover teacher for the lesson. If this is not possible, then the lesson will be cancelled and a credit applied to your account the following term. In the event your child is not returning to Swim School the following term, a refund will be made for the cancelled lesson.
5. Cancellation by Parent/Guardian and Refund Policy
Churcher’s College will issue a refund for the term’s lessons based on the following:
Cancellations (including sickness) before the term commences:
- 15 or more working days before the child is due to attend: 100% refund
- 8 to 14 working days before child is due to attend: 50% refund
- 0 to 7 working days before child is due to attend: 0% refund
Churcher’s College are unable to refund or credit individual sessions not attended.
If a child is unable to attend a swimming lesson due to illness, injury, taking holiday or any reason relating to Covid-19; the lesson will not be credited or refunded.
In the case of adverse weather, if the swimming pool is open and the teacher is present the lessons will continue as normal. A credit or refund will not be given for a missed lesson due to weather conditions.
6. Arrival
Children should arrive no earlier than 5 minutes before the start of their lesson. We are unable to take responsibility for children who arrive earlier than this.
Please ensure that you remove all outdoor shoes and socks and place on the shoe rack in the entrance hall. Shoes are not permitted in the changing rooms or poolside area.
All children must have a parent/guardian present pool side for the duration of the session.
7. Lessons
Churcher’s College Swim School have the right to move a child to a different group if the child is not suited to the one initially booked.
8. Behavioural Standards and Exclusions
Churcher’s College Swim School expects all children to behave in an appropriate manner at all times. In the event of a child repeatedly refusing to obey an instruction from a member of staff, using verbal and/or physical abuse towards other children or members of staff, or causing damage to Churcher’s College premises or any of the fixtures or equipment in those premises, the child shall not be permitted to continue with the lessons. Churcher’s College Swim School shall then have the right to terminate the booking without further notice and without being required to offer any credit or refund. The child may not be accepted for any future lessons or courses.
9. Medical Information
General – Any child known or found to be suffering from any infectious ailment or condition will not be allowed to participate in the lesson until the condition has cleared. It is the responsibility of the parent/guardian to ensure that their child/children are fit and well enough to participate. Churcher’s College Swim School will not accept liability for any infection passed on. Any child suffering from Diarrhoea or Vomiting must not attend swimming for 48 hours since the last episode.
Medical conditions and allergies – The parent/guardian must inform Churcher’s College Swim School in advance of any medical conditions or allergies their child has, or any relevant background information that Churcher’s College Swim School need to be aware of while their child is attending lessons.
Emergency First Aid – The parent/guardian gives consent for Churcher’s College to administer emergency first aid and seek professional medical help where necessary. First Aid is defined as help given to a sick or injured person until full medical treatment is available. Tablets and medicines are not stored in a First Aid kit as First Aiders are not trained to administer or dispense them.
10. Safeguarding
Churcher’s College is committed to safeguarding and promoting the welfare of children and young people and all Churcher’s College Swim School coaches will be expected to share this commitment. Churcher’s College Swim School coaches will be subject to vetting checks and will be required to undertake appropriate safeguarding training.
11. Lost Property
Please ensure children do not bring valuable belongings with them. Churcher’s College Swim School cannot accept liability for lost, stolen or damaged items. Please ensure clothing and other belongings are clearly labelled with the child’s name to help us return unclaimed items. Lost property will be kept at Churcher’s College Swimming Pool office for a period of three weeks. If items are still unclaimed after this period, Churcher’s College will dispose of them.
12. Parking
Churcher’s College accepts no responsibility for vehicles left on site. Vehicles are left on site entirely at the owner’s risk. Vehicles must be parked considerately and not block any other vehicle or emergency access.
13. Photography
The use of camera, mobile phone or video photography/filming by parents/guardians is strictly prohibited at all times. Anyone found to be taking footage of any kind will be asked to delete it immediately and may be asked to leave the school premises.
14. Liability
Churcher’s College Swim School or its servants do not accept liability for sickness, personal injury or death or any participants unless directly caused by the proven negligence of the swim school or its servants. Churcher’s College Swim School and its servants are under no liability whatsoever in respect of personal injuries, loss or damage to property whilst attending any Churcher’s College Swim School lesson or course.
15. Insurance
Participants are covered by our Public Liability Insurance.
16. GDPR
Churcher’s College and its subsidiary Churcher’s College Enterprises Limited are the data controller.
17. Changes to Terms and Conditions
Terms and Conditions are correct at the time of publication/issue and are subject to change without prior notice.
